Question 1

How big are the transport boxes

Accepted Answer

Our transport boxes are 100cm by 60cm by 70cm. Each box contains all the equipment needed for 2 tents including all the bedding and accessories. So if you order 2 tents you'll receive 1 bag but if you order 4 tents you'll receive 2 bags

Question 2

What happens if party rental items get damaged or stained during my event?

Accepted Answer

In the event that party rental items are damaged or stained during your event, please inform us as soon as possible. Our team will assess the extent of the damage or staining, and you may be charged for any necessary repairs or replacements. We recommend reviewing our rental agreement for specific terms and conditions related to damage and stains. We understand that accidents can happen, and we appreciate your timely reporting of any issues to help us ensure the quality of our rental items.

Question 3

Can I make last-minute additions or changes to my party rental order?

Accepted Answer

Yes, you can make last-minute additions or changes to your party rental order, subject to item availability and available space in your transport boxes. If you realize you need additional items or want to modify your order, please contact our team as soon as possible. We'll do our best to accommodate your requests and update your order accordingly. Keep in mind that last-minute changes are subject to availability, so it's a good practice to reach out to us well in advance of your event to ensure that we can meet your requirements. We're here to help you create the perfect party setup.

Question 4

What happens if I miss the courier?

Accepted Answer

We advise booking your delivery for the Thursday before  your big weekend, that way, if you miss the courier they will try again the next day and you'll still have the equipment delivered in time before your party.

Our couriers also provide a text with a one hour delivery window and tracking information so you will have notice of their arrival.

Question 5

Can I get the equipment delivered to somewhere other than my home address?

Accepted Answer

Yes!

You can have the equipment delivered to wherever you need it - a holiday home, community centre, granny's house, etc. Just make sure that whoever is in knows the delivery is coming so that someone is there to accept it from the courier.

Question 6

How much space do I need?

Accepted Answer

Each tent needs a space of 105cm wide by 170cm long.

Question 7

Do I need to wash all the bedding before returning it?

Accepted Answer

No! Leave all that to us - we have super industrial washing machines to handle it all. You just pop your feet up and have a cuppa, you've just run an awesome sleepover and survived!

Question 8

How hard is it to setup?

Accepted Answer

We've deliberately chosen tents that are super easy to set up - you just need to screw the ends together in 6 places and that's it! The sheets are already on the duvet and pillows for you, so just pop the tents together, add the mattress underneath, complete with duvet and pillow then add the accessories. It doesn't take long at all! You will have a full set of instructions to show you exactly how to put it all together and we're always on hand by phone or email if you have any questions.